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CUSTOMER SERVICE

Shipping Methods

The Photo-Max Online Store offers a variety of shipping methods to meet your needs.

Standard Shipping – Delivers within 6 business days after shipping.
2 Day Shipping – Delivers within 2 business days after shipping.
Next Business Day – Delivers within 1 business day after shipping.
2-3 Day International Shipping – Delivers within 2 to 3 business days after shipping.
Shipping and Handling

Continental U.S.A. only, Hawaii and Alaska are excluded. Prices are subject to change without notice. Questions? International customers? Please contact us at Support@PhotoMaxOfficeProducts.com.
Shipping Costs

Shipping costs are calculated and displayed before you complete your order on the Photo-Max Online Store. If you order multiple items, you may receive separate shipments. You will receive a Shipment Notification email for each shipment with the carrier's name and tracking information, if available. Shipping fees for the entire order will be charged when your first item is shipped.
Tracking Your Order

Once your order is shipped you should receive an email with detailed packing list and a tracking number for each package. If you don't receive the tracking number, please contact us at Support@PhotoMaxOfficeProducts.com.
Returns and Exchanges

If for any reason you are not happy with your order, you can return or exchange the product within 30 days of purchase. Returns or exchanges will not be accepted without a Return Merchandise Authorization (RMA) number. Shipping and handling charges are non-refundable.

A minimum of 20% restocking fee will apply to all returns. Returned merchandise must be accompanied with its original packaging, content, receipt or a copy of your original invoice. All returned merchandise must be unused and in its original packaging. No returns will be approved and/or credited if the merchandise has been used, worn or damaged in any way.
Requirements for a Full Refund of Purchase Price
 
– Items must be returned in original condition, not used.
– Items must be returned in original packaging, unopened, and not damaged.
– Items that are not in their original condition, for whatever reason, will incur a minimum of 20% restocking fee.
– Items that are damaged, missing parts, or have obvious signs of use are non-refundable.
– Shipping and handling charges are non-refundable.
Return Shipping Instructions

Return merchandise via prepaid UPS or US Postal Service. Insure shipment for full value of your purchase. Use the original packaging to ensure the merchandise is well protected. Photo-Max is not responsible for packages lost during return shipping.
Sales Tax
 
In addition to the price of your purchases, Photo-Max will charge you California sales tax at the time your order is billed. If you phone in your order, the Photo-Max Store Sales Representative will provide an estimated dollar total of your order including tax and any applicable shipping charges at the time you place your order. If the sales tax rate changes before the product is shipped, the rate in effect at the time your order is invoiced will apply. The proof of purchase that Photo-Max mails to you will include any applicable sales tax.
Payment Methods

The Photo-Max Online Store accepts American Express, Discover, MasterCard, and Visa credit cards associated with a billing address within the United States. The Photo-Max Store requires the credit card security code for your card for any telephone or online purchase to protect against the unauthorized use of your credit card by other persons. The security code is an individual three- or four-digit number specific to your card that may be printed on the face of your card above the embossed account number (if American Express), or on the back of your card, on the signature panel (if Visa, MasterCard, or Discover).
Backordered Items

If a product you have already ordered becomes backordered, you will be sent an email notification. Backorders remain active for 30 days. We do not charge your credit card until your item actually ships.
Errors on Our Site

Prices and availability of products are subject to change without notice. Errors will be corrected where discovered. Photo-Max reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted.
Secure Online Shopping

We guarantee your order's privacy and security over the web. All transactions utilize SSL secure server connections.





 
 
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